Preparation
How to prepare, what to bring, what to know, before your tour begins.
Our accident insurance coverage requires that we send the company the passport number and full name of everyone in the group.
We don't need any photocopies, or even to see the original passport - just the number and full name of each participant.
It is helpful if the details can be ahead of time, but if this is not possible, then they must be given to us before the trip begins - it is very important, as you will not be covered in the event of an accident during the programme.
- Category: Preparation
For overnight treks, we are legally bound to send the passport information of all guests to the Thai Immigration Department. Therefore, an overnight programme cannot begin until we have received this information from all group members.
We require the full name and passport number of each member of the tour. These details are entered when you book the programme.
- Category: Preparation
As long as we are given enough warning (at least 24 hours), we can usually alter dates and itineraries. So, if your circumstances change, please contact us to update the situation, and we can let you know what the options are.
Change of date doesn't usually incur a fee, unless it occurs on the tour start date - this would forfeit the deposit, and a new deposit must be paid. A programme change may alter the price (+/-) we charge depending on what is altered.
Any problems, or questions, please get in touch - we are here to help.
- Category: Preparation
There is no penalty for cancelling a booking, except forfeiting the deposit payment (which is non-refundable). We reserve the right to alter or cancel a booking without prior warning if we consider it necessary.
- Category: Preparation
The deposit is non-refundable. The remaining balance is non-refundable once a programme has started - the programme is considered to have started from the point of pickup. We will consider partial refunds in the event that we have made a mistake, but not for circumstances beyond reasonable control. We reserve the right to alter or cancel a booking without prior warning, and will determine the possibility of a refund case-by-case.
- Category: Preparation
Related articles
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Preparation
- Solo travellers
- Cultureshock
- Guides
- Insurance
- Change of date or programme
- Cancellation policy
- Refund policy
- Remaining balance
- Passport details
- What to bring - one day trek
- Fitness
- Homestays
- Notes
- Dress code
- Immigration
- Deposit payment
- Pickups & Drop offs
- Vehicles
- Terms and Conditions
- Our fees
- What to bring - overnight treks
- What to wear - overnight treks
- What to wear - one day trek
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