Preparation

How to prepare, what to bring, what to know, before your tour begins.

Our public liability insurance coverage requires that we send the company the passport number and full name of everyone in the group.

We don't need photocopies, or even to see the original passport - just put the nationality, passport number and full name of each participant into our online form.

If you have any concerns, please email us to discuss the issue.

Details: Category: Preparation; Published: 13 August 2018

For overnight treks, we are legally bound to send the passport information of all guests to the Thai Immigration Department. Therefore, an overnight programme cannot begin until we have received this information from all group members.

We require the full name and passport number of each member of the tour. These details are entered when you book the programme.

Details: Category: Preparation; Published: 13 August 2018

As long as we are given enough warning (at least 24 hours), we can usually alter dates and itineraries. So, if your circumstances change, please contact us to update the situation, and we can let you know what the options are.

Change of date doesn't usually incur a fee, unless it occurs on the tour start date - this would forfeit the deposit, and a new deposit must be paid. A programme change may alter the price (+/-) we charge depending on what is altered.

Any problems, or questions, please get in touch - we are here to help.

Details: Category: Preparation; Published: 13 August 2018

There is no penalty for cancelling a booking, except forfeiting the deposit payment (which is non-refundable). We reserve the right to alter or cancel a booking without prior warning if we consider it necessary.

Details: Category: Preparation; Published: 13 August 2018

The deposit is non-refundable. The remaining balance is non-refundable once a programme has started - the programme is considered to have started from the point of pickup. We will consider partial refunds in the event that we have made a mistake, but not for circumstances beyond reasonable control. We reserve the right to alter or cancel a booking without prior warning, and will determine the possibility of a refund case-by-case.